Privacy Policy
Last Updated: June 2026
1. Who We Are
Jumixa is a software development and digital solutions company operated by Jumixa FZC, a company registered in the Sharjah Research, Technology and Innovation Park Free Zone (SRTIP), United Arab Emirates.
Our website is https://www.jumixa.com.
If you have any questions regarding this Privacy Policy or the way we process your personal information, you can contact us through our Contact page or by using the contact details provided on our website.
2. What Data We Collect
When you use our website, contact forms, quotation forms, support forms, or request information about our products and services, we may collect the information you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Company or business name
- Country
- Project details or enquiry information
- Any other information you choose to submit
If you register an account or purchase one of our software products, we may also collect information necessary to provide our services, such as:
- Billing information
- Company information
- License information
- Product activation information
- Technical support requests
Our website may use privacy-friendly analytics tools to understand general website usage. These tools are configured to minimize personal data collection whenever possible.
We do not knowingly collect payment card numbers through our website. Payments are processed securely through trusted third-party payment providers.
We also do not knowingly collect government identification numbers or other sensitive personal information unless it is specifically required for providing a requested service.
3. Why We Collect Your Data and Our Legal Basis
We process your personal information for the following purposes:
- To respond to your enquiries.
- To provide quotations and project proposals.
- To deliver our software products and digital services.
- To create and manage customer accounts.
- To provide technical support.
- To issue invoices and maintain business records.
- To improve our products and website.
- To comply with applicable legal obligations.
Where required by applicable law, we process your data based on one or more of the following legal grounds:
- Your consent.
- Performance of a contract.
- Compliance with legal obligations.
- Our legitimate business interests, provided they do not override your rights.
If you subscribe to our newsletter or marketing communications, we will only send these communications with your consent where required. You may unsubscribe at any time.
We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.
4. How We Use Your Data
We use your information solely for legitimate business purposes, including:
- Communicating with you.
- Delivering software products and services.
- Providing customer support.
- Managing software licenses.
- Improving our website and products.
- Meeting legal and accounting obligations.
We never sell your personal data.
We do not share your information with third parties for their own marketing purposes.
We may share information with trusted service providers (such as cloud hosting, email services, payment processors, or customer support platforms) only where necessary to operate our business and under contractual obligations requiring them to safeguard your data.
5. Where Your Data Is Stored
Your information may be stored or processed on secure servers located inside or outside the United Arab Emirates.
We may use reputable cloud infrastructure providers such as:
- Amazon Web Services (AWS)
- Microsoft Azure
- Google Cloud Platform
Where personal data is transferred internationally, we take reasonable measures to ensure an appropriate level of protection in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable laws.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide our products and services.
- Fulfil contractual obligations.
- Meet legal, tax, accounting, and regulatory requirements.
- Resolve disputes.
- Enforce our agreements.
General enquiries that do not become customer projects may be retained for up to two (2) years.
You may request deletion of your personal data at any time, subject to legal or contractual obligations requiring retention.
7. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal data.
- Obtain a copy of your data.
- Correct inaccurate information.
- Request deletion of your data.
- Withdraw consent.
- Object to certain processing activities.
- Request restriction of processing.
- Request data portability where applicable.
To exercise these rights, please contact us through our website.
We will respond within the timeframe required under applicable law.
8. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Secure cloud infrastructure
- Encryption where appropriate
- Access controls
- Secure authentication
- Regular software updates
- Internal security procedures
Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Children's Privacy
Jumixa's products and services are intended for businesses and individuals aged 18 years or older.
We do not knowingly collect personal information from children.
10. Cookies
Our website may use cookies or similar technologies to improve functionality, security, and user experience.
Where legally required, we will request your consent before placing non-essential cookies.
You may manage or disable cookies through your browser settings.
11. Third-Party Services
Our website may contain links to third-party websites or integrate third-party services, including payment providers, cloud services, documentation platforms, or software repositories.
These third parties operate under their own privacy policies, and Jumixa is not responsible for their privacy practices.
We encourage users to review their respective privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.
The "Last Updated" date at the top of this page indicates the latest revision.
We encourage you to review this page regularly.
13. Governing Law and Contact
This Privacy Policy is governed by the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us through our website:
We will make every reasonable effort to resolve your concerns promptly.
Disclaimer: This Privacy Policy is intended to provide a clear overview of how Jumixa handles personal information. It does not constitute legal advice. If your organization processes sensitive personal data, operates in regulated industries (such as healthcare or finance), or processes personal information at a large scale, we recommend obtaining advice from a qualified legal professional to ensure full compliance with applicable laws.
